Hotel Policies

Check-in is 2 p.m. Check-out is 11 a.m. Early check-in or late check-out may be possible with prior notice.

Rates are per room, per night for 2 people. Rates are quoted in USD and do not include VAT and hotel tax of 19%. To confirm booking a 50% deposit payment is due at time of booking. We accept Visa, Mastercard and American Express credit & debit cards, and PayPal. Checks can also be sent to us at our San Rafael office 

Viva Ventana LLC 

25 Knoll Way, San Rafael CA, 94903

To cancel a reservation, please call us at 7077381813 or email Cancellations less than 60 days prior to check in date forfeit 50% of deposit. Cancellations less than 30 days prior to check in lose 100% of deposit

Cancel a Reservation

To cancel or modify an existing reservation, please call us at (707) 738-1813 or email the reservation desk. Please have your reservation number ready.