Frequently Asked Questions
1What does the room price include?
Our prices cover lodging, daily breakfast and lunch at our Coyas Restaurant, daily maid service, wifi, use of sports gear which includes kayaks, SUP (stand up paddle) gear, cruiser bikes, snorkeling gear, and a weekly margarita social. Dinners and drinks/beverages are charged to your room and settled at check out. Mountain bike and Windsurf gear is available for rent. Mexican VAT and hotel tax are additional.
2Can I get a room without any meals included?
Our room prices include a daily breakfast and lunch, dinner is an option; you can eat at our restaurant or go out and try some of the other local places. We do not offer a no-meals plan.
3What is the booking/cancellation policy?
A deposit of $200 per adult is required to confirm reservation. Client can cancel reservation within 48 hrs of confirmation and receive full refund of deposit. After 48 hours deposit will only be refunded if cancellation is 60 days or more prior to check in date; cancellations fewer than 60 days prior to check in date deposits are forfeited.
4What is the typical wetsuit that I would need for kiting or windsurfing?
Our water temps never get below mid 70’s even in the middle of winter (Jan & Feb) so generally a shorty or spring suit (long legs/short sleeves) is fine, 3mm/2mm thickness. BUT if you are learning to water start or body dragging with your kite (i.e. spending more time in the water) you may want something thicker than that. In the fall and late spring usually all you need are a pair of shorts and maybe a 1mm neoprene top.
5How much cash do I need to bring, do the local stores take dollars?
You will need cash for your taxi if you are getting one and for local incidental purchases. Check with your kiteboard instructor as they may want to be paid in cash. You can also use dollars at the local stores but probably best not to bring large denominations as they may not have much change. We can also exchange Pesos for USD at the office. There is a locking safe in room for cash and valuables.
6Do you rent Windsurfing, SUP, Kayaks and Mountain Bikes to walk-ins (people who are not staying at the resort)?
Yes, but our guests do have priority.
7What are the transportation options from SJD, do I need a car once I am there?
We can either set up a shuttle for you, from and to the airport, or you can check our local ridesharing web blast, or you could rent a car. In general most of the rental cars stay parked, unused, outside the resort for most of our guest’s stay. But if you decide you want to do some sightseeing or exploring it is nice to have a car, and some of the local dinner spots are more than walking distance away.
8I want to set up kite boarding instruction during my stay, how do I do that?
We work closely with a couple of the local outfits that provide instruction, since we don't have kite instructor on-staff. Check the kiteboarding page for more details and contact info for instructors. They are often quite busy during the season so it is highly recommended that you arrange your lessons before arriving. Kite gear is available too, but definitely check ahead!
9Do the rooms have private bathroom, what about locking up my stuff?
All of our rooms have private in-suite bathrooms, mini fridge, a locking safe for your valuables, and a large dispenser of purified water. All power outlets are same as US, no need for electrical adapters.
10Do any of the rooms have a kitchen or equipment for cooking?
Currently the only units which have kitchenettes are the Windscape and "Office" studios. Since most meals are provided we find that very few of our guests have any need for kitchen access.